It seems that the main issue with them is their post-sales customer service when things go wrong so we'll see how it goes and report back. We couldn’t be happier with our Wren kitchen. Wren Kitchens ends 2020 on a real high, with the local Mayor opening its final showroom of the year in Northampton! Thanks. I had my new kitchen 2 years ago. All rights reserved. Had our kitchen from Wren and what a great service. We had a Wren kitchen installed a year ago using our own fitters. Read Kerry's experience of Wren Kitchens, and other reviews on A Spokesman Said. I provided the customer number etc yet there is not reply from them, why is this?I have had a final email from them stating they will not offer me any compensation for all the issues outlined in the post, other than to cancel the orders for the hob and dishwasher and pay difference for me to source locally rather than wait 2 months. After going through the usual suspects we settled on Wren because at the time they were one of the few to do true handle-less (Milano) kitchen, that weren't charging silly money. I contacted Wren and explained what had happened, expecting to have to pay for the new frontal as it was our mistake, but they arranged delivery of a new one completely free of charge. After going to a number of kitchen companies/makers for our oddly shaped kitchen, but wren were very helpful and knew just what we needed. As the UK's largest kitchen retailer, we have delivered over £1 billion of kitchens in thousands of styles, unit sizes and special feature units.The family behind Wren has been leading the way in kitchen manufacturing for over 35 years. If, you or any other company, only invite those who don’t complain then the system is being manipulated.I look forward to hearing from you in relation to your trustpilot invited customers and any policy/practice around this. Pictures attached. Shameful attitude from the head office help line staff regarding the issues with faulty and damaged items. Still awaiting insert forUnder basin. I'm very happy with it. After sales complete rubbish .still waiting for door replacements to be fitted. We love our new kitchen and the staff throughout have been amazing! Your customer service team have been great. We put a deposit on our kitchen with Wren January 2019 and only recently completed and got it delivered last month as we have been renovating our whole house. I would highly recommend Wren to my family and friends. I purchased in October and fitted it. Wren also have a wide range of products to choose from, and I also liked the way the kitchens are displayed in the showroom. I would definately recommend. Happy Halloween! At Wren, there are more kitchens to choose from than any other retailer in the UK. We are ecstatic with the final outcome and spend most of our time sitting in there now. Wren is a great company to work for, I have been with the company for 4 years and in this time Wren has offered me a lot of opportunities throughout my career. All content is posted anonymously by employees working at Wren Kitchens. Excellent quality kitchen and great customer service. We are the UK’s Number One kitchen retailer. I read bad reviews of Wren before I used them but the quality of their product won me over. The UK’s number one kitchen retailer and best place to work in the UK for two years running, has been in the city for 10 years at Boulevard Retail Park. The fitting process only took 3 days, considering there was so much extra work to do. When I’d designed my kitchen, I was able to view it with a VR headset: how fancy! The service was super quick, we got lots of discounts and the assistant that helped us, Molly, was very helpful.The only thing that did disappoint us a little was that after our initial design, when we went back to finalise it and pay the full balance, quite a few extras had been added on which we had made clear initially that we didn’t want and this was quite annoying and time consuming to change back.Otherwise, very good and would (and have) recommended. Great kitchen with lots of correspondence re delivery. \r\n\r\nLeanne at the Sheffield branch was great when helping me design and specify my kitchen and Wren customer services dealt with the two damaged panels without issue, having replacements out to me the same week. We’re so pleased with the quality of the kitchen, the units are very heavy and sturdy, and I really cannot fault the customer service as they have been so helpful every step of the way. One wee thing that’s dragging you down, CDA appliances are really poor. Price was reasonable - you CAN get cheaper but the quality vs price is superb. We designed our kitchen during lockdown and they couldn’t have done more to put us at ease and prevent a delay in our project. Thank you Wren for designing and supplying my new kitchen. Last month decided to have an island fitted. Aftercare from Wren is not the best!!! my only regret was not choosing the Wren installation. Never had such a fantastic expierence anywhere else. So glad we decided to stay in our forever home and have a Wren kitchen as our showcase. Ive had nothing but problems, not only customer services but faulty goods and parts not being replaced. I had a kitchen from WREN NOTTINGHAM that cost over £5000. Strange how all the "invited" reviews for WREN are either 4 or 5 star. Wren’s Enfield showroom is an Aladdin’s Cave of wonders. The business is growing exceptionally fast so it's great to be part of this journey along with learning so much along the way. Designer and showroom staff were brilliant but the after sales service was as bad as it gets. Customer Reviews. Read reviews, compare customer ratings, see screenshots and learn more about Wren Kitchens. Wren were very helpful during this time and even refreshed our kitchen deals when it came to Black Friday and saved us an extra £400!The delivery of the kitchen was hassle free and all of the units were very well packaged so that none were damaged. Welcome to Wren Kitchens YouTube channel! Every kitchen we design and build is … 7 days update re my previous post titled: My tale of woe thus far (to be continued I feel)Trustpilot got in touch to say Wren asked for more info so they could reply to my post. Our fitters commented on how easy it was and how useful the A0 plan was - we also found that it helped us visualise our new kitchen and got us excited whilst we waited on the units to arrive.We were not disappointed and found their customer service to be exceptional when we had one minor issue which was quickly resolved.Our initial visit was for a "bit of a look around" but we quickly realised that the reality was that Wren offer a better experience than any of the other kitchen companies. ". The professional service we received from Wren was second to none. I went into the store who informed customer care via email of the cancellation and the refund to the card I paid with. Our kitchen designer was extremely helpful and worked with us to create the kitchen we wanted within our budget. Hi All. Only downside is quite a few pieces were damaged however they were replaced free of charge quite quickly. We have received excellent service from Wren throughout the design and ordering process. Unseen costs added to the Wren costs mount up quickly (and it wasnt cheap in the first place). 1,619 were here. Kitchen fitted/chucked together 18 months ago . Not the cheapest quote we received but the overall quality and style made it an easy choice. I cancelled a kitchen the day after paying the deposit. An excellent experience with Wren kitchens, the show rooms are a great source of inspiration and the sales staff were great and had lots of ideas to help us create our dream kitchen. Top quality kitchen and a great service through and through. No problems with delivery, excellent kitchen fitter, recommended by Wren. There was one worktop missing which Wren arranged to be delivered within a week of contacting them. Find a perfect kitchen for any home, book a FREE kitchen … The UK’s number one kitchen retailer and best place to work in the UK for two years running, has been in the city for 10 years at Boulevard Retail Park. I am still unhappy that a number of our brand new kitchen units have imperfections. 1,430 reviews from Wren Kitchens employees about Wren Kitchens culture, salaries, benefits, work-life balance, management, job security, and more. Great customer service and also the end product was amazing, very pleased and will recommend wren to anyone who asks! The kitchen designer was really helpful nothing was too much trouble. We fitted the kitchen ourselves and accidentally used a frontal as an end panel by mistake. From designing the kitchen in the showroom to finishing touches, the process was efficient and to a high standard. It was so time consuming to fit, not impressed with their product at all, We received a really good service from wren. The kitchen designer was really helpful nothing was too much trouble. Wren Kitchens has collected 3176 reviews with an average score of 4.70. Drawings provided for fitters,really good. My neighbours are having their new Wren kitchen delivered on Monday too. Are they genuine?Maybe WREN only contact customers who have NOT complained and ask them to do a review (probably a tiny percentage of their customers)Personally, I would disregard the "invited" reviews and look at the reviews from people who hsave done them off their own back for a more balanced view. This was a big order, with at least 22 units, a 2m island, and all appliances for a new refurb. Ben, our installer was brilliant. Wren will do plastering, wiring, electric, gas work etc. They were excellent at customer support during covid lockdown where things got delayed\/rearranged (all problems at my end - couldn't get plaster!) I was given the wrong delivery date by Wren and after contacting them saying that I had waited in all day for the delivery, they apologised and refunded the original delivery charge for our kitchen as a gesture of good will. Thanks again. Really well made and it looks fantastic. The delivery of the kitchen was hassle free and all of the units were very well packaged so that none were damaged. Lovely kitchen, a few wee snags, but overall I’m impressed with the quality and the price. Communication from Wren was great and they were very easy to get in contact with when necessary. Had we have known we would have removed and fitted the kitchen by a separate fitter with a proper quote so you know what you are paying in the end. CDA though are on a whole other level of bad. - View & Share your virtual-reality 360 Panorama of your kitchen design with your friends and family. Wren kitchens 2019. Wren Kitchens (previously Wren Living) has three kitchen ranges, divided by price: the cheapest Vogue range, the Infinity range, and the Infinity Plus collection. A breeze throughout the whole process.The entire measurement, design and fitting process was made super easy from a customer point of view. and once the kithcen was in it was all packed and delivered superbly.\r\nReally impressed! Compare Wren Kitchens with other companies before you buy. They kept us informed throughout and the finished item is fabulous. We had issues at the planning stage that … I would highly recommend. I would not recommend Wren based on my experience. Wren were very helpful during this time and even refreshed our kitchen deals when it came to Black Friday and saved us an extra £400! Terms & Conditions *Learn more about our current offers and promotions, as well as our pricing here. . \r\n\r\nDan Knight (33110875)", "Had our kitchen from Wren and what a great service. The safety procedures in place were also top quality. We had a Wren kitchen installed a year ago using our own fitters. This added a lot of stress to what was already a challenging project. They’re got a 70s 3 bed semi so a fairly small kitchen. They do one thing and they do it brilliantly.You will not be disappointed and the price will be a pleasant surprise too... From the moment we met Hannah the designer to Pete the kitchen fitter it has been brilliant. There was NO instructions, screws etc and the clips/brackets that were supplied were so unnecessarily complicated to fit (not standard), I no wonder they charge over £2500 to fit it for you. Design process was simple but got me exactly what I wanted. The fridge was late and damaged, and the freezer was later and just doesn’t work. Glassdoor gives you an inside look at what it's like to work at Wren Kitchens, including salaries, reviews, office photos, and more. So went for our first kitchen appointment today with Wren. They seem like they are poor quality and won't last well. Polite, methodical and takes pride in his work. After going through the usual suspects we settled on Wren because at the time they were one of the few to do true handle-less (Milano) kitchen, that weren't charging silly money. Not entirely pleased with appearance after installation with inside cupboards... Great quality kitchen fully fitted with no fuss thank you, Only the latest review will count in the company's TrustScore. My Aunt and Uncle are in the process of buying a Wren Kitchen. This is the Wren Kitchens company profile. "Ordered my new Wren kitchen back in March just a few weeks before lockdown, so had to wait many months before fitting it. Oh, and an update on my previous post would be good after I supplied the relevant details you requested to make a reply.Many thanks. This is the worse kitchen I have ever fitted & wouldn’t recommend their kitchens to anyone. There are 2987 customers that Wren Kitchens, rating them as excellent. 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